Shipping Policy

Altiberg Logistics respects the privacy of its delivery partners and transport vendors. This Privacy Policy outlines how we collect and use personal and trip-related information through this app.

1. Information We Collect:
- Name, mobile number, and government ID
- Vehicle registration and driver KYC
- Pickup and drop GPS coordinates
- QR scans of sacks (linked to order)
- Trip time, delays, and delivery status
- App device logs (OS, crash data)

2. How We Use Your Data:
- Assign and track delivery jobs
- Notify sellers and buyers on dispatch
- Calculate route compliance and SLA metrics
- Verify delivery with OTP and image uploads
- Issue payouts and trip logs

3. Sharing of Data:
- Seller sees basic vehicle and driver info
- Buyer sees ETA and delivery confirmation
- Platform admin reviews all delivery history

4. Data Security:
Data is encrypted and protected with strict access control.

5. Data Retention:
Delivery data is stored for audit and compliance purposes for up to 5 years.
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Your Rights:
You may request access to your data, correction of inaccuracies, or deletion by contacting us at support@altiberg.com.

Third-Party Services:
We may use trusted third-party tools (e.g., analytics or payment SDKs) that follow their own privacy terms.

Policy Updates:
We may revise this policy periodically. Users will be notified of any significant changes via app updates or email.